Refund Policy

1. Subscription Refunds

1.1 First-Time Subscribers

If you are a new subscriber and are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase. This applies to your first subscription period only.

1.2 Renewal Refunds

For subscription renewals (quarterly or annual), refunds are generally not provided for unused time. However, we may consider refund requests on a case-by-case basis if:

• You contact us within 48 hours of the renewal charge
• You have not accessed the service since the renewal date
• There was an unexpected or unauthorized charge

1.3 Annual Subscription Early Cancellation

Annual subscriptions receive a discounted rate compared to quarterly billing. If you cancel an annual subscription before the end of the term:

• You will retain access until the end of your paid period
• No partial refunds are provided for unused months
• We recommend trying the quarterly plan first if you're uncertain about committing annually

2. Service Issues

We may provide full or partial refunds in the following circumstances:

• Extended Outages: If our service is unavailable for more than 48 consecutive hours, you may be eligible for a prorated credit or refund
• Billing Errors: If you were charged incorrectly, we will refund the erroneous amount promptly
• Duplicate Charges: If you were charged multiple times for the same subscription period, we will refund the duplicate charges
• Service Not as Described: If our service materially differs from what was advertised, you may be eligible for a refund

3. Non-Refundable Situations

Refunds are generally not provided in the following situations:

• Change of mind after the 7-day window for new subscribers
• Failure to cancel before a renewal date (set up reminders in your account)
• Dissatisfaction with data that is accurately sourced from public records
• Account termination due to violation of our Terms of Service
• Inability to access the service due to your own technical issues or network problems
• Requests made more than 30 days after the charge date

4. How to Request a Refund

To request a refund:

1. Email us at billing@lp-data.com with the subject line "Refund Request"
2. Include your account email address and the date of the charge
3. Briefly explain the reason for your refund request
4. We will review your request and respond within 3 business days

5. Refund Processing

Once a refund is approved:

• Processing Time: Refunds are typically processed within 5-10 business days
• Refund Method: Refunds are issued to the original payment method used for the purchase
• Bank Processing: It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank
• Confirmation: You will receive an email confirmation when the refund is processed

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks:

• May result in immediate suspension of your account
• Take longer to resolve than direct refund requests
• May incur additional fees that could be passed on to you if the chargeback is found to be invalid

We are committed to resolving billing issues quickly and fairly when you contact us directly.

7. Contact Information

For refund requests or billing questions, please contact us:

Email: billing@lp-data.com
Response Time: Within 3 business days

Please include your account email and relevant transaction details to help us process your request quickly.

8. Policy Changes

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes may be communicated via email to active subscribers.